We’re here to assist you with any needs you may have with the login process. If you are having difficulty, read through the listed scenarios and follow these simple suggestions:

Here are the steps to follow…

1. 
   

2. •Do you have your User Name correct?
   The most common reason people cannot successfully login to the eHealthApp system is that what they enter for User Name is not what the broker or HR representative entered for you. The common mistakes are spelling errors in the last name and alternate first names (i.e. William instead of Bill) that result in different first initials. Please check carefully the information that your broker or HR representative gave you. Your User Name can be changed by your HR representative or broker at any time.
   

3. 
   

4. •Do you have your Group Identifier correct?
   Everyone using our system, except brokers and insurance companies, are assigned a Group Identifier…even individuals applying for individual insurance. Please check carefully the information that your broker or HR representative gave you.
   

5. 
   

6. •Are you on the correct Internet site?
   You should see your broker's name and/or logo in the upper left hand corner of the web page. If you do not see this then you are not on the correct site. Please refer to the information that your broker or HR representative gave you for the correct Internet address. Some brokers have provided the ability to login into eHealthApp directly from their web sites.
   

7. 
   

8. •Do you have the CAPS LOCK key turned on?
   Passwords are case sensitive so please make sure that your CAPS LOCK key is not activated.
   

9. 
   

10. •Are you still having trouble?
    Please contact your HR Group Administrator or your Broker for assistance.

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